Shipping policy

Last updated: June 17, 2026

Thank you for shopping with Boxbear. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified. Orders are not processed, shipped, or delivered on weekends or statutory holidays.

During periods of high order volume, processing times may be longer than usual. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

Shipping

We currently ship within Montreal, Canada.

All orders qualify for free shipping. No additional shipping charges will be added at checkout unless otherwise stated.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Boxbear is not responsible for delays or delivery issues resulting from incorrect or incomplete address information.

Delivery Times

We aim to deliver orders within one week of shipment. However, delivery times are estimates only and are not guaranteed.

Delivery times may vary due to carrier operations, weather conditions, holidays, remote delivery locations, and other circumstances beyond our control.

Lost, Stolen, or Damaged Packages

If a package is lost, stolen, or arrives damaged, please contact us as soon as possible at myboxbear@gmail.com.

While we will make reasonable efforts to assist customers in resolving shipping issues, Boxbear is not responsible for packages that are lost, stolen, delayed, or damaged after they have been shipped, except where required by applicable law.

Claims regarding damaged shipments may require photographs of the package and its contents.

Incorrect or Undeliverable Addresses

If an order is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, we may require payment of additional shipping costs before the order can be reshipped.

Returns and Refunds

Due to the nature of our products, all sales are final. Boxbear does not accept returns, exchanges, or refunds for products that have been delivered, including where a customer is dissatisfied with the contents of a box.

Nothing in this policy limits any rights that may be provided to consumers under applicable law.