Refund policy

Last updated: June 17, 2026

Overview

This Return and Refund Policy explains how Boxbear handles issues related to orders placed through our website. By placing an order with Boxbear, you acknowledge and agree to the terms outlined below.

Due to the nature of our products, most items are considered final sale and are not eligible for return or exchange once delivered.

Final Sale Policy

All products sold by Boxbear are final sale. We do not accept returns or exchanges for delivered orders.

This includes situations where a customer is dissatisfied with the contents of a box, changes their mind after purchase, or prefers different items than those received. Customers are responsible for reviewing product descriptions and understanding that contents, particularly in curated or mystery boxes, may vary.

Nothing in this section limits any rights that may be provided to consumers under applicable law.

Damaged, Incorrect, or Missing Items

Although all sales are final, we understand that issues may occasionally occur during preparation or delivery of an order. In such cases, Boxbear may, at its discretion, offer a replacement, partial refund, or full refund depending on the nature of the issue.

This may apply in situations where an item arrives damaged or defective, an incorrect item is included in the order due to an error on our part, or an item that was intended to be included is missing from the box.

Where possible, we will first attempt to resolve the issue by providing a replacement of the affected item(s). Refunds may be issued where a replacement is not feasible.

Reporting an Issue

To be eligible for review, any issue with an order must be reported within 48 hours of delivery.

When contacting us, you may be required to provide your order number, a description of the issue, and supporting photographs where applicable, particularly in cases involving damage, incorrect items, or missing products.

Failure to report an issue within this timeframe may limit or prevent our ability to provide a resolution.

Refund Processing

Where a refund is approved, it will be issued to the original payment method used at checkout. Processing times may vary depending on the payment provider or financial institution.

Shipping fees are generally non-refundable unless required by applicable law or unless the issue is directly caused by Boxbear.

Shipping-Related Issues

Boxbear is not responsible for delays, loss, or damage that occur while orders are in transit with third-party carriers. Delivery times are estimates only and are not guaranteed.

However, we may, at our discretion, assist customers in filing claims with carriers or provide replacements where appropriate depending on the situation.

Subscription or Recurring Orders

Where applicable, cancellation of subscription or recurring orders will only apply to future shipments. Any order that has already been processed or shipped cannot be cancelled or refunded.

Consumer Protection

Nothing in this Return and Refund Policy is intended to limit or exclude any rights that may be available to you under applicable consumer protection laws in your province or country of residence.

Where such rights apply, Boxbear will comply with all legally required remedies.